Everything you need to know

Frequently Asked Questions

Read about our products, orders, shipping, and care.

Products & Materials

Yes. Our candles are made with a refined soy wax blend and phthalate-free fragrance oils — carefully formulated for a clean, safe burn in your home.

We use a premium soy wax blend, cotton wicks, and carefully curated fragrance oils. All materials are ethically sourced and cruelty-free.

Yes. Every candle is hand-poured in small batches in Boca Raton, Florida — ensuring the highest quality and attention to detail.

Aromalisa was born at the intersection of fashion and fragrance. Our sculptural designs are inspired by iconic luxury silhouettes — each one a decorative object as much as a candle.

Each candle offers approximately 45 to 55 hours of burn time minimum when cared for correctly — trimming the wick before each use and allowing a full melt pool on the first burn.

Yes. Aromalisa is fully cruelty-free. No animal testing, no animal-derived ingredients.

Orders & Payments

We accept Visa, Mastercard, American Express, Klarna, PayPal, Apple Pay, Google Pay, and Shop Pay.

Please contact us within 2 hours of placing your order. Once processed, modifications may not be possible.

Yes, we offer flexible payment options through Shop Pay Installments and Klarna for qualifying orders.

Yes, digital gift cards are available in various denominations and can be sent directly to the recipient.

Yes, you will receive an email confirmation immediately after your order is placed, along with tracking information once shipped.

Shipping & Delivery

We ship throughout the United States. Visit our shipping page for the full list of cities.

Standard shipping takes 2 to 4 business days. Expedited options are available at checkout.

We offer complimentary standard shipping on all domestic orders over $150.

Each piece is carefully wrapped in luxury packaging with protective materials — designed to arrive in perfect condition and make an impression as a gift.

Yes, you will receive a tracking number via email as soon as your order ships.

Returns & Exchanges

We accept returns within 30 days of delivery for unused items in original packaging. Please contact us to initiate a return.

Unfortunately we cannot accept returns on opened or used candles due to hygiene and safety standards.

Please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Refunds are processed within 5 to 7 business days after we receive your return.

Yes, we are happy to exchange items for a different scent or style. Contact our team to arrange an exchange.

Wholesale & Partnerships

Please fill out our wholesale application form. Our team will review and respond within 3 to 5 business days.

We require a minimum opening order and proof of business registration. Full details are provided upon application approval.

Yes, we offer custom branding and private label services for qualifying orders. Contact us for more information.

We love collaborating with passionate individuals who share our aesthetic. Apply through our contact form page to join our world.

Yes — from weddings to brand activations. Contact us to discuss how Aromalisa can be part of your event.